file extension SRF

Siebel eBusiness applications synchronize the data through one central repository regardless of the contact points (e.g., web, e-mail, call center, field visits and resellers). By having everyone in the organization working with the same repository (data are stored only once), a complete 360-degree view of the customer can be provided to every department or function on an as-needed basis with consistent and up-to-date information available throughout the organization.

The central customer repository can be accessed via different contact points with their related applications.

In addition to these function-related applications (horizontals), Siebel provides industry specific solutions (verticals) such as eFinance, eInsurance, eCommunication, eAutomotive, eEnergy and ePharma.

Underlying the different functional and industry applications are some cross-application architecture components that are required to have specific functionality available, such as security, workflow, data synchronization and replication, enterprise application integration, customization and software distribution.

As Siebel has many applications, it is important for the IT auditor (and consultants) to know which applications have been purchased. Although all business objects are delivered to the client and can be configured, license keys limit end-user access to those components that are licensed.